Help Desk
Welcome to our help desk where you can find answers to common questions, and learn how to enter service requests. Our office is committed to transparency and ensuring you can find answers to your question as soon as possible. That’s why the help desk is meant to give you access to the information we have in the ward office. You can click through the links below to find articles and help videos created by our constituent services team.
Popular Articles
Click Dropdown to find article you’re looking for
+ Streets and Sanitation
- Learn more about waste management, including garbage and recycling bins.
- Learn more about rodent control.
- Learn more about trees, including tree planting, removal, and tree trimming.
- Learn more about street sweeping and the street sweeping schedule.
- Learn more about graffiti removal.
+ Parking
- Learn more about parking requests, including city stickers, letters of exception, and permit parking.
+ Transportation and Infrastructure
- Learn more about street lights, including streets lights that are out and new LED lights.
- COMING SOON: Learn more about streets and alleys, including potholes, resurfacing, pedestrian safety, and traffic patterns.
- COMING SOON: Learn more about sign requests, including stop signs, pedestrian crossing signs, and more.
+ Construction and Buildings
- Learn more about construction issues, including construction complaints, no parking sign inquires, restoration requests, and left behind equipment.
- Learn more about building issues, including vacant properties and building violations.
+ Water Management
- Learn more about water issues, including water on the street, basement flooding, and water quality.
+ Social Services
- Learn more about housing issues, including tenant rights and the CHA waitlist.
- Learn more about grocery assistance, including SNAP benefits and local food pantries.
- Learn more about mental health resources, including Chicago's public mental health clinics and community organizations serving uninsured and underinsured individuals.
- Learn more about legal services, including free or reduced fee services for low-income families.
- Learn more about utility relief, including electric, gas, and Internet benefits for qualifying individuals.
- Learn more about senior issues, including senior exemptions and senior programming.
+ Safety
- Learn more about safety requests, including safety updates, mental health first responders, domestic violence services, and more.
+ Animal Care
- Learn more about animal issues including picking up after your dog, coyote sitings, and reporting animal attacks.
+ Seasonal
- Learn more about snow, including snow removal and snow on the sidewalks.
- Learn more about Christmas trees and resources for disposing them.
- Learn more about leaves, including yard waste pick-up.
+ Using 311
- Learn more about how to place your requests in 311, including how to use the mobile application and website.
+ COMING SOON: Business and Labor
- COMING SOON: View resources for business owners, including information about sidewalk cafes, Chambers of Commerce, signs, and more.
- COMING SOON: View resources for employees, including information about wage theft and workers' rights.
- COMING SOON: View resources for consumers, including price gouging and scams.