Submitting a request using 311
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Status updates
When you submit an online request, you can opt-in to text and/or email updates. You will also be given a service request (SR) number that you can use to track your request. Sometimes, a request may be marked as completed even though the issue is not resolved. If this is the case with your request, please feel free to reach out to our office at info@aldermanmartin.com. We can check to see if there are notes or other information that we can provide, and if applicable, follow up with the department to troubleshoot.
Estimated time frame
When you submit your request, you will be given an estimated time frame for completion. Please note that departments are working to provide more accurate time estimates for certain requests. If your request has not been completed within the estimated time frame, please feel free to reach out to our office at info@aldermanmartin.com. We can let you know what our current experience is with the estimated completion time, and if an unusually long time has passed for your request, we may be able to escalate the request with the department.