Submitting a request for a city service using 311

Overview

You can place request for non-emergency city services using with 311. There are three ways to place a request: 1) using the mobile app, 2) using the website, or 3) calling 311. When you place a request, be prepared to give information like the exact address for service. You can also submit photos and a description of the issue. Depending on the type of request, you may be prompted to answer other specific questions.

Chicago Public Libraries have also provided this help training video on how to download the 311 mobile application, how to enter a service request, and how to use more advanced features.

Status updates

If you provide contact information when you submit your online request, you will receive text and/or email updates on the status of your request. You will also be given a service request (SR) number that you can use to track your request. From time-to-time, a request may be marked as completed even though the issue is not resolved. If this is the case with your request, please feel free to reach out to our office at info@aldermanmartin.com. We can check to see if there are notes or other information that we can provide, and if applicable, follow up with the department to troubleshoot.

Estimated time frame

When you submit your request, you will be given an estimated time frame for completion. Please note that departments are working collaboratively to update and provide more accurate time estimates for certain requests. If your request has not been completed within the estimated time frame, please feel free to reach out to our office at info@aldermanmartin.com. We can let you know what our current experience is with the estimated completion time, and if an unusually long time has passed for your request, we may be able to escalate the request with the department.